Player Wellbeing

Responsible Gaming
at dc89

dc89 is committed to providing a safe, fair, and enjoyable entertainment experience for every player in Bangladesh. We believe that gaming should always remain a source of fun — never a source of financial stress or personal harm. This page explains the tools, resources, and policies dc89 has in place to help you stay in control.

21+ Only — Age Verified
Deposit Limits Available
Time-Out Tools Active
Self-Exclusion Supported

Our Promise to Players

Gaming Should Always Be Entertainment

At dc89, we take responsible gaming seriously. Gambling is a form of entertainment — just like watching cricket or going to the cinema — and it is designed to be enjoyed within personal limits. The moment gambling stops being fun and starts feeling like a necessity or an obligation, that is the moment it needs to be examined honestly.

dc89 provides a range of player protection tools that are built directly into your account. You can set your own deposit limits, activate cooling-off periods, or request a full self-exclusion — all through our support team. These tools are available to every dc89 player at any time, free of charge, without question or judgment.

We also enforce strict age verification. The dc89 platform is open only to adults aged 21 years and above. No exceptions. Players who are found to be underage will have their accounts closed and any deposits returned.

Important Reminder
Gambling involves real financial risk. Never bet more than you can comfortably afford to lose. Never chase losses. Never gamble when you are stressed, upset, under the influence of alcohol, or under financial pressure. Set a budget before you play — and stick to it.
21+

All players must be 21 years of age or older to register and play on dc89.

24/7

Our support team is available around the clock to help with any responsible gaming request.

৳0

All responsible gaming tools — deposit limits, time-outs, self-exclusion — are completely free to activate.

5min

Self-exclusion and deposit limit requests are typically processed within 5 minutes by our support team.

Player Protection Tools

Tools That Keep You in Control

dc89 provides a comprehensive set of responsible gaming features. Every tool listed below is available on request through our 24/7 support team. You are always in the driver's seat.

Deposit Limits
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your chosen limit is reached, dc89 will not process any further deposits until the limit period resets. You can request a reduction to your deposit limit at any time — it takes effect immediately. Requests to increase a limit require a 7-day cooling-off period before the increase is applied.
Time-Out Periods
If you feel you need a short break from gambling, you can request a time-out of 24 hours, 48 hours, 7 days, or 30 days. During a time-out, your account will be suspended and you will not be able to log in or place bets. Time-outs cannot be reversed early — the full period must elapse before your account is reactivated. This is a deliberate design choice to give you genuine breathing space.
Self-Exclusion
Self-exclusion is a longer-term measure for players who feel that gambling is having a negative impact on their life. You can request self-exclusion for a period of 6 months, 1 year, 2 years, or 5 years. During self-exclusion, your account is permanently suspended for the chosen duration. dc89 will also suppress any marketing communications to your registered contact details for the entire exclusion period.
Loss Limits
In addition to deposit limits, dc89 can help you set a maximum loss limit per session, per day, or per week. When your net losses reach the defined threshold for that period, your account will be automatically restricted from placing further bets until the limit period resets. Loss limits are an effective way to cap downside risk without restricting your ability to play on winning sessions.
Reality Checks
dc89 can configure periodic session reminders that display a summary of your current session — how long you have been playing, your net position for that session, and the total amount wagered. Reality checks are delivered as on-screen notifications at intervals you choose (30 minutes, 60 minutes, or 90 minutes). They are designed to interrupt the flow of play and give you a moment to make a conscious, informed decision about whether to continue.
Account Closure
You have the right to permanently close your dc89 account at any time, for any reason. When you request a permanent account closure, dc89 will process the closure, return any remaining balance to your registered bKash, Nagad, Rocket, or Upay wallet, and retain your data only as required by applicable law. Permanent account closure is irreversible — a new account cannot be opened using the same identity details.

Step-by-Step

How to Activate a Responsible Gaming Tool

Activating any responsible gaming measure at dc89 is straightforward. Our support team is available 24 hours a day, 7 days a week, every day of the year including Bangladeshi public holidays such as Eid and Victory Day. There is no waiting period for reductions — only increases to limits require a 7-day delay for player safety.

Contact Support: To activate any tool, contact dc89 support directly at [email protected] — provide your registered mobile number and clearly state the measure you would like to apply. All requests are treated with complete confidentiality.
1
Log In to Your dc89 Account
Access your dc89 account using your registered mobile number and password. Make sure you are on the official site at dc89.io — verify the SSL padlock in your browser address bar before logging in.
2
Contact the dc89 Support Team
Reach out to the dc89 support team via email at [email protected]. Our team is online 24/7. State clearly which responsible gaming tool you would like to activate and the specific parameters (e.g., "I would like to set a daily deposit limit of ৳2,000" or "I would like to request a 30-day time-out").
3
Verification of Your Identity
For security purposes, the support agent will verify your identity by confirming your registered mobile number and one additional detail from your account profile before applying the requested measure. This step protects you from unauthorised changes to your account settings.
4
Confirmation and Immediate Effect
Once identity is verified, the responsible gaming tool is applied to your account immediately. You will receive a confirmation message. Deposit limit reductions, time-outs, and self-exclusions all take effect within minutes of the request being confirmed — not after a delay.
5
Review and Adjust (Where Permitted)
Reductions to limits can be adjusted further downward at any time. Requests to increase limits or end a time-out early are subject to the mandatory cooling-off periods described above. Self-exclusions cannot be lifted early under any circumstances — they run for their full requested duration to protect your wellbeing.

Know Your Habits

Self-Assessment Questionnaire

The following questions are designed to help you reflect honestly on your gambling habits. If you answer "yes" to three or more of these questions, dc89 strongly encourages you to contact our support team to discuss responsible gaming options — or to speak with a professional counselling service.

1
Do you find yourself spending more money on gambling than you originally planned to spend before you started a session?
2
Have you ever borrowed money — from friends, family, or a financial institution — specifically to fund gambling activity?
3
Do you find yourself chasing losses — placing further bets in an attempt to recover money you have already lost?
4
Has gambling caused arguments, tension, or conflict with people who are important to you, such as family members or a partner?
5
Do you feel restless, irritable, or anxious when you try to reduce the amount you gamble or stop gambling altogether?
6
Have you ever hidden your gambling activity from family members or others close to you, or been untruthful about the amount you have spent?
7
Do you use gambling as a way to escape stress, anxiety, loneliness, depression, or other difficult emotions?
8
Have your gambling habits had a noticeable negative impact on your finances, work performance, studies, or personal relationships?
If You Answered Yes to Three or More
This questionnaire is not a clinical diagnosis, but a pattern of "yes" answers is a meaningful signal worth taking seriously. Please consider activating a dc89 self-exclusion or time-out, and reach out to a professional support service. You are not alone, and seeking help is a sign of strength — not weakness.

Age Policy

Strict 21+ Age Verification at dc89

dc89 enforces a strict minimum age requirement of 21 years for all players. This is not a guideline — it is an absolute condition of registration. No individual under the age of 21 is permitted to open a dc89 account, make a deposit, or participate in any game or betting market available on the platform.

Age is verified as part of the standard Know Your Customer (KYC) process required for all dc89 account holders. During KYC, players are required to submit a valid government-issued identity document — such as a Bangladesh National Identity Card (NID) or passport — that confirms both their full legal name and their date of birth.

Accounts where age has not yet been verified may have withdrawal restrictions applied until the KYC process is completed. dc89 reserves the right to request additional verification documents at any time, and to suspend or close any account where age verification cannot be satisfactorily completed.

21+ Only — No Exceptions NID / Passport Required
KYC Identity Verification
Every dc89 account must complete identity verification before withdrawals are enabled. The KYC process checks your name, date of birth, and the validity of your submitted identity document. Players aged under 21 are automatically rejected at this stage and their accounts are closed.
Mandatory
Mobile Number Verification
All dc89 accounts are linked to a Bangladeshi mobile number. The registered number must match the identity details provided during KYC. This creates an additional layer of accountability and makes it significantly harder for underage individuals to register using false information.
Required at Registration

Get Help

Support Resources for Problem Gambling

If you or someone you know is experiencing difficulties related to gambling, help is available. dc89 strongly encourages players to reach out — both to our own support team and to professional counselling services. Seeking help early leads to better outcomes.

dc89 Support Team
dc89's own support team is available 24 hours a day, 7 days a week. If you are concerned about your gambling, contact us at [email protected] and ask to speak with a responsible gaming specialist. All conversations are confidential. We can activate limits, time-outs, or self-exclusion on your account immediately.
24/7 Available
Talk to Someone You Trust
Sometimes the most important first step is an honest conversation with a person you trust — a family member, a close friend, or a community elder. Sharing your concerns openly with someone who knows you can provide immediate relief and help you make a clear-headed decision about the support you need.
Recommended First Step
Professional Counselling
Problem gambling is a recognised behavioural condition that responds well to professional support. Mental health professionals and behavioural counsellors in Bangladesh can provide structured support for individuals experiencing compulsive gambling tendencies. dc89 encourages players to seek professional guidance wherever needed — your wellbeing comes before gameplay.
Highly Recommended
A Note on Privacy
When you contact dc89 support to request a responsible gaming measure, your request is handled with the highest level of confidentiality. dc89 staff are trained to respond to these requests without judgment and without delay. No information about your responsible gaming activity is shared with any third party except where required by applicable law. You can also request responsible gaming measures on behalf of a family member if you believe they are a dc89 account holder and are at risk — dc89 will investigate and act appropriately.

Our Standards

dc89 Responsible Gaming Principles

Transparency
dc89 is transparent about the odds of each game, the nature of the house edge, and the statistical reality that most players will lose money over time. We do not hide this information or make misleading claims about winning probabilities.
Player First
Player wellbeing takes precedence over revenue in every responsible gaming decision dc89 makes. When a player requests a self-exclusion or limit, it is applied without hesitation — even if the player changes their mind shortly afterwards.
Fair Play
All games available on dc89 use certified Random Number Generator (RNG) technology or are delivered by licensed live casino providers. dc89 does not manipulate game outcomes and is committed to providing a fair gaming environment for all players.
Data Security
Your personal data — including your responsible gaming activity and account history — is protected with SSL encryption and strict access controls. dc89 will never use your responsible gaming data for marketing purposes or share it with unauthorised parties.

Continue at dc89

Play Responsibly — Enjoy the Experience

dc89 is here to make online gaming entertaining, safe, and rewarding for players across Bangladesh. Explore our games, read our FAQ for common questions, or log in to manage your account and responsible gaming settings.

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